Eaton Financial Services Ltd Privacy Policy

When we say ‘we’ or ‘us’ in this notice we’re referring to Eaton Financial Services Ltd, a company registered in England and Wales (registration number: 04712019).
Our contact details
Name:                         Shaun Dennis
Address:                      34 Bushmead Road, Eaton Socon, St Neots, PE19 8GP
Phone Number:          01480 215788
E-mail:                         This email address is being protected from spambots. You need JavaScript enabled to view it.
 
The type of personal information we collect
We currently collect and process the following information:

  • Information about you - such as your name, age, gender, date of birth, work/profession, hobbies and nationality.
  • Contact information – for example, your address, email address and phone numbers.
  • Government identifiers – for example, information from your identification documents, such as your driving license, National Insurance number or passport.
  • Financial information – for example salary and your bank account details for any payments you make to us or we make to you.  If we need to verify information on your finances, we will require copies of your financial accounts.
  • Telephone calls or video recordings – for example voice recording when you contact us, complete a survey at the end of a call to our Customer Services Team or CCTV footage if you visit our offices.
  • Contractual Information – for example details about your products and benefits.
  • Special category data - this is personal data that needs more protection because it is sensitive.  Where it is relevant to your policy, we will collect information relating to your medical history, health, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, and biometric data, where it is used for identification purposes.
  • Online information – for example Cookies and IP address (your computer’s internet address), if you use our websites.
  • Family & beneficiaries’ information – for example your marital status, dependants, next of kin, family medical history or nominated beneficiaries. If you provide information on another individual, it’s important you ensure they are aware of the detail you`ve provided to us.  Their personal data will be processed in accordance with this Privacy Notice, so please let them know it’s important that they read this policy.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons. We may also, where necessary, obtain personal data about you from other sources. 

  • Medical professionals – for example if we need information to set up your policy or to support a claim. We will only do this if you provide us with consent.
  • Introducers – if you receive a quote from one of our introducers.
  • The policyholder to the policy, on behalf of another person covered or a beneficiary.
  • Tracing companies - if we lose touch, we may use a trusted 3rd party to find you and reunite you with your policy, if we can.
  • Affinity partnerships - where you have taken a policy out via one of our partnerships, we will receive your information from them.  Further information on the partnership will have been provided when you took out the policy.

We use the information that you have given us in order to:

  • Providing a quote, underwriting, processing your application, setting up and administering your policy or mortgage. In some cases we may need additional financial information.  We use this information to establish if, and on what terms, we can offer you financial products.
  • Completing any requests, making and receiving payments, or managing any queries or claims you make.
  • Verifying your identity, preventing fraud and financial crime.
  • Assessing, developing and managing our products, systems, prices, our business and brand.
  • Fulfilling any other legal or regulatory obligations.
  • Sending you information relating to your product.
  • Telephone calls may be recorded to allow you to give us instructions by phone, to analyse, assess and improve our customer service, for training and quality purposes, to manage complaints and to protect you and your information from fraud and financial crime.
  • Identifying vulnerable customers to help determine whether we need to take further steps to ensure these customers are not disadvantaged in any way.
  • Sending you marketing information by post, or where you have provided permission to be contacted by email, text and other electronic means – you can easily change your mind and “opt out” of receiving marketing information by emailing us:  This email address is being protected from spambots. You need JavaScript enabled to view it. or calling us on 01480 215788.
  • Monitoring the use of our websites

We will also share your personal data with these third parties:

  • Affinity partnerships– if you receive a quote or buy a policy through one of our partner relationships, we will, where necessary, share your information with them to enable them to contact you to support an enquiry, offer a new product or service or contact you when a payment has been missed.
  • Introducers – if you receive a quote from one of our introducers or a price comparison website, we will, where necessary, share your information with them to enable them to contact you to support an enquiry, offer a new product or service or contact you when a payment has been missed.
  • Our service providers, e.g.  those who perform some underwriting activities for us, offsite storage, confidential waste disposal companies and approved IT specialists who support our technology.
  • Our professional advisers: auditors; medical professionals, legal advisers.
  • Our annuity bureau panel of providers who help us to provide quotes for you – if you have a pension and choose to use the service when you retire.
  • Our Reinsurers, who require data including policy details, claims, medical and suspected fraud and other financial crime data.
  • Trustees - if your plan is held in trust, we'll need to share limited information with the trustee(s).
  • Identity authentication, law enforcement and fraud prevention agencies.
  • Legal and Regulatory bodies e.g. The HM Revenue & Customs, the Courts of the UK, regulators such as the Financial Conduct Authority, Information Commissioner’s Office, Financial Ombudsman Service and the UK Financial Services Compensation Scheme.
  • Companies you ask us to share your information with.
  • In the event Eaton Financial Services Ltd was to merge or sell any part of its business or assets, it will be necessary to pass your personal information to the prospective buyer/party.

Please note that any third parties will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

How we store your personal information
Your information is securely stored.
We will retain your personal data for as long as it is considered necessary for the purpose for which it was collected, and to comply with our legal and regulatory requirements. This will involve retaining your personal data for a reasonable period of time after your policy or your relationship with us has ended.
In the absence of specific legal, regulatory, contractual requirements or technical reasons, your personal information is kept for 7 years after our relationship with you has ended.
There are some exceptions to this rule:

  • We are running a programme as part of our need to treat our customers fairly. Until this finishes, we’ll be keeping your information beyond seven years.
  • The Financial Conduct Authority requires us to keep some pension transfer information indefinitely.
  • Where there is a dispute, legal or otherwise, between us which requires us to keep your personal information.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01480 215788 if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01480 215788.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Contact us: 01480 215 788.